Privacy Policy

Last updated: 27 October 2026

This policy explains how Redwood Accountants Limited ("we", "us", "our") collects and uses your personal information when you visit our website or get in touch with us. We keep it simple, and we only ever use your information to help you.

Who we are

Redwood Accountants Limited is a company registered in England and Wales (company number 10891878). Our registered address is 26 Martingale Grove, Arborfield Green, Reading, Berkshire, RG2 9HD. We are the data controller for the personal information described in this policy.

If you have any questions about this policy or your information, email us at info@redwoodaccountants.com or call 0118 995 2011.

What we collect

• Enquiries: when you use our contact form, email or call us, we collect your name, email address, phone number and anything you choose to tell us in your message.
• Website usage: if you accept analytics cookies, we collect information about how you use our website, such as the pages you visit, roughly where you are and the type of device and browser you use. This information doesn't identify you by name.
• Technical information: our hosting and security providers automatically process your IP address and browser details to keep the website secure and working properly.

How we use it

• To reply to your enquiry and arrange a discovery call.
• To provide our services if you become a client.
• To understand how our website is used, so we can improve it.
• To keep our website secure and prevent misuse.

We never sell your information, and we don't use it for unsolicited marketing.

Our legal basis

We use your enquiry details because you've asked us to get in touch (legitimate interests, or taking steps before entering into a contract with you). We use analytics cookies only with your consent. We process technical information to keep our website secure, which is in our legitimate interests.

Who we share it with

We only share your information with trusted providers who help us run our business and website, such as our website host, our email provider, Cloudflare (website security and performance) and Google Analytics (website statistics). They may only use your information on our instructions. Some of these providers may process data outside the UK. When they do, appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.

We may also share information where the law requires us to, for example with HMRC or other regulators.

How long we keep it

If you make an enquiry but don't become a client, we keep your details for up to 12 months and then delete them. If you become a client, we keep your records for as long as the law and our professional rules require. This is usually six years after our work for you ends.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that's wrong
• ask us to delete your information
• object to, or ask us to restrict, how we use your information
• withdraw your consent to cookies at any time

To use any of these rights, just email info@redwoodaccountants.com. We'll respond within one month.

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Clients

If you become a client, our engagement letter explains in more detail how we use your personal and financial information to provide our accountancy and tax services.

Cookies

For details of the cookies we use and how to manage them, please see our cookie policy.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.